FAQ

Frequently asked questions

What is Janssen CarePath for INVOKAMET®?

Janssen CarePath for INVOKAMET® is the type 2 diabetes wellness support program designed to provide helpful information and tools to help keep you in-the-know, motivated, and as healthy as can be. You’ll get access to prescription savings, diabetes education, and other helpful resources like refill reminders and diabetes-friendly recipes to help you get and stay on track–and that’s just the start.

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Why should I join?

People who take an active role in managing their type 2 diabetes by combining taking their medication as their doctor prescribes and making everyday healthy choices may have a better chance of staying as healthy as possible. And Janssen CarePath gives you the tools, information, and inspiration to help you do just that.

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How do I become a member of Janssen CarePath?

Anyone who has been prescribed INVOKAMET® XR (canagliflozin/metformin hydrochloride extended-release) or INVOKAMET® (canagliflozin/metformin hydrochloride), or is a caregiver of someone prescribed INVOKAMET® XR or INVOKAMET®, can sign up and get access to all the benefits Janssen CarePath offers. Just click here to start the easy registration process.

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I forgot my password; how can I log in?

No problem, just click here. After providing your e-mail address, you’ll receive an e-mail with a link to update your password.

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What is the Janssen CarePath Savings Program?

Help with your co-pay is yet another way we're here for you. With this program, most commercial and privately insured patients pay a $0 co-pay every month, if eligible. Per calendar year, your card has a $3000 annual program benefit, subject to monthly limits. Must be redeemed with a valid prescription. See full eligibility requirements. Subject to change.

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How do I get a Janssen CarePath Savings Card?

During the registration process, you will have the option to activate a Janssen CarePath Savings Card if you already have one, or sign up for one if you're eligible and you’d like one. Click here to get started.

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I have a Janssen CarePath Savings Card and have already paid for my co-pay. How do I get a rebate?

Once you have activated your savings card, co-pay amounts will be reimbursed. If you have already paid your co-pay, please complete the rebate request form, and sign and provide all the documentation listed on the form. Click here to get started.

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What if I do not have private insurance and I'm not eligible for the Janssen CarePath Savings Card?

Don't worry. There are ways Janssen CarePath can help your treatment costs. Patients can call 1-877-INVOKAMET to learn about our free 30-day trial offer, or visit www.janssenprescriptionassistance.com/INVOKAMET for a comprehensive list of affordability programs.

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How do I set up medication reminders?

Click on My Settings in the top-right of your Dashboard, or any page once you’ve logged in. Then click on Reminders. To help you stay on track, we offer two different reminders: 1) Daily Pill Reminders to take your medication and 2) Monthly Reminders to refill your prescription. You can choose either or both, whichever works for you. Have a smartphone? You can also get medication reminders in the palm of your hand with the Care4Today® app. Visit www.care4today.com/mhm/ to learn more.

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How do I change the reminders I receive?

Just click on My Settings in the top-right of the Home Page or any page once you’ve logged in. Then click on Reminders. Open either your Daily Pill Reminders or Monthly Reminders. From there you can update how we contact you, when we contact you, or Turn Off Reminders.

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Why is it important to take my prescription medication exactly as prescribed?

Prescription medication is more likely to be safe and effective if you take the medication exactly as directed. Your doctor will tell you how much INVOKAMET® XR or INVOKAMET® to take, and when to take it. Always talk with your doctor before changing how you take your medication. You may find it beneficial to download the Check Your Numbers App to help you stay on track. Visit the Apple Store or Google Play to learn more about the app and download.

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How do I cancel receiving e-mails?

Click on My Settings in the top-right of the Home Page or any page once you’ve logged in. Then click on E-mail Notifications. From there you can uncheck any e-mail subscriptions you are signed up for and would no longer like to receive. Then press Submit.

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How can I find healthy recipes?

With our Recipe Search Tool! Once you’ve logged in, open the Good Food section of the website. Then click on Recipe Search. Once the tool is open you can search by cuisine, ingredients, calories, carbohydrates, and much more. Choose from 750 healthy and delicious diabetes-friendly recipes.

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